Terms of Service

Last updated: September 30, 2026

Colzy is operated by Mike Manzyrev, trading as Colzy, from the United Kingdom. You can reach us at mike@getcolzy.com.

These Terms of Service ("Terms") are a binding agreement between you and Colzy ("Colzy", "we", "us"). They govern your use of the Colzy website at getcolzy.com, the Colzy desktop application, and any related services (together, the "Service"). By creating an account, installing the app, joining early access, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated into these Terms by reference.

1. Who can use Colzy

• You must be at least 18 years old.
• Colzy is not offered to people in the European Union or the European Economic Area yet. If you are there, please wait. We will open up once we are set up to meet EU requirements, and we will say so here when we do.
• You must use Colzy for business purposes. Colzy is a tool for people who sell as part of their work, and it is not offered for personal, family, or household use. If, despite that, you buy Colzy mainly for purposes outside your trade or business, you are a consumer, and nothing in these Terms takes away the rights the law gives you as one. Where these Terms and your consumer rights conflict, your consumer rights win.
• If you use Colzy on behalf of a company, you confirm you have authority to bind that company, and "you" includes that company.
• You are responsible for your account and for keeping your login and license details secure. One license covers one person unless we agree otherwise in writing.

2. What Colzy is, and what it is not

Colzy listens to the audio of your live sales calls, detects likely objections, and displays suggested lines and call metrics on your screen. Its suggestions come from a fixed library of sales techniques, or from your own sales script if you add one, and, for some detections, automated classification of what was said.

• Colzy is an aid, not an advisor. Its output is general sales coaching information. It is not legal, financial, medical, or other professional advice, and it is not tailored to any specific deal, contract, or regulatory situation.
• You are always the decision maker. You choose whether to say, or not say, anything Colzy suggests. What you say on your calls is your speech and your responsibility.
• Detection and transcription can be wrong. Speech recognition and objection detection are probabilistic. Colzy may mishear, miss an objection, classify one incorrectly, or display a suggestion that does not fit the moment. You must not rely on Colzy as a record of what was said on a call.
• No promise of results. We do not promise that Colzy will improve your close rate, win you any deal, or produce any revenue or business outcome. Any figures on our website describe how the product works or cite third-party research; they are not a guarantee of your results.

4. Acceptable use

You agree that you will not:

• use the Service on calls where you lack the legal right or required consents to process the audio;
• use the Service to harass, deceive, or defraud anyone, or in connection with any unlawful activity;
• copy, scrape, extract, resell, or redistribute Colzy's response library, prompts, or other content, or use them to build a competing product;
• reverse engineer, decompile, or attempt to extract the source code or models behind the Service, except where the law grants you that right despite this clause;
• share your license, resell access, or make the Service available to third parties without our written agreement;
• interfere with or disrupt the Service, attempt to bypass usage limits or security measures, or probe or test its vulnerability without our written permission;
• submit forms or requests to the Service in an automated or abusive way.

5. Early access and changes to the Service

• Colzy is a young product. During early access ("beta"), features may change, break, or be removed, the app may fail during a call, and the Service may be unavailable at times. We provide no uptime commitment.
• Colzy is free to install. A paid plan is required to use it on calls; there is no free trial. Paid plans are covered by the guarantee in section 7. We may change pricing, plans, and features. If you are on a paid plan, price changes will only take effect at your next renewal, and we will email you before they do. If you do not accept the new price, you can cancel before it takes effect and pay nothing further. If we promised you a locked price when you subscribed, that promise stands for as long as your subscription continues without a break.
• We may update these Terms. If we make a material change, we will update the date above and take reasonable steps to notify you, such as email or an in-app notice. Your continued use of the Service after a change means you accept the updated Terms.

6. Automatic updates

• Colzy keeps itself up to date. The app checks for new versions in the background and tells you when one is available. An update downloads and installs only when you choose "Install and Relaunch". You can also check for updates yourself from the Colzy icon in your menu bar.
• Updates may add features, change how existing features work, or remove them, as described in section 5. Where a change is material, we will tell you as set out there.
• Every update is cryptographically signed by us and verified by the app before it installs. The app refuses any update that fails that check.
• Colzy does not check for or install updates while a session is running, so an update cannot interrupt a live call.
• By continuing to use Colzy after an update, you accept the updated version and these Terms as they stand at that time. If you do not want to continue, you can stop using the Service and close your account under section 14.
• Your agreement to these Terms and the Privacy Policy when you first set up the app covers automatic updating, so the app does not ask again separately. What an update check sends is described in the Privacy Policy.

7. Payments, renewals, and refunds

• Paid plans are billed through our payment platform. Your payment details are handled by that platform, not by us.
• Unless stated otherwise at purchase, your subscription renews automatically at the end of each billing period, at the price shown when you subscribed, until you cancel. We show you the price and the billing period before you pay, and our payment platform emails you a receipt.
• You can cancel at any time from your account on our payment platform, or by emailing us. We will never require a phone call or a chat to cancel. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
• Because Colzy is a business service that is made available to you immediately, fees are non-refundable except under our guarantee below, where we state otherwise at purchase, or where the law requires a refund. If something has gone wrong, email us and we will try to put it right.
• Prices exclude any taxes, which you are responsible for where applicable.

Our guarantee and how refunds work

The guarantee. If you take 15 or more qualifying calls with Colzy running in the 30 days after your first payment, and Colzy does not change the outcome of at least one deal, we will refund your first month's fee in full. This is the only refund we offer.

What counts. A qualifying call is a live sales call of 20 minutes or more with Colzy started for the whole call, as recorded by the app. Deal outcomes are the ones you log in the app. A deal you mark as won during those 30 days means Colzy changed a deal, and the guarantee no longer applies.

How to claim. Email mike@getcolzy.com from your account email within the 30 days, with one sentence on what did not work. We check your call and deal record on our side and reply within 5 business days. Refunds go back to the original payment method through Whop.

Limits. One refund per person and per business, ever. The guarantee covers the first month only, not renewals. It does not apply if you open a chargeback instead of writing to us, share an account, use more than one account, or use Colzy outside the countries we serve. A refund ends your membership and any founding price you held.

Everything else. Apart from this guarantee, fees are non-refundable, as stated above.

8. Your content and data

• You retain all rights to your calls, your speech, and any information you provide (such as your offer details or deal notes). You grant us the limited licence needed to process that content in order to provide, secure, and improve the Service, as described in our Privacy Policy.
• If you add your sales script, it stays yours. You confirm you have the right to use it. Where Colzy drafts a line in your style, that line is a suggestion: it shows on a call only after you approve it, and what you say is still your decision.
• You are responsible for your dealings with your own prospects and clients, including any commitments you make to them about tools you use on calls.
• If you send us feedback, ideas, or suggestions, we may use them without restriction or payment. We will not name you without your permission.
• If you use Colzy for an organisation and that organisation needs a data processing agreement, email us and we will provide one. It covers what we process, for how long, our security measures, the providers we use, how we help with data requests, and deletion when you leave.

9. Our intellectual property

The Service, including the app, website, design, response library, prompts, and all associated content and branding, belongs to Colzy or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own business while these Terms are in effect. No other rights are granted.

10. Third-party services

Colzy works alongside and depends on services we do not control, including video platforms (such as Zoom, Google Meet, and Microsoft Teams), macOS, speech-to-text and AI processing providers, hosting, and payments. We are not responsible for those services, their availability, or their acts or omissions, and your use of them is governed by their own terms. Colzy is not affiliated with or endorsed by Zoom, Google, Microsoft, or Apple.

11. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, that detections or transcriptions will be accurate, or that the Service will meet your requirements.

12. Limitation of liability

To the maximum extent permitted by law:

• We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, deals, opportunities, goodwill, or data, arising out of or related to the Service, even if we have been advised such losses are possible. For clarity, this includes any deal or negotiation outcome on any call where you used Colzy.
• Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the amounts you paid us for the Service in the 12 months before the event giving rise to the claim or, if you have paid nothing, 50 US dollars.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or for fraud.

13. Indemnity

You will indemnify and hold harmless Colzy and its owner, employees, and contractors from and against any claims, demands, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service on calls without legally required consent or notice, or otherwise in breach of applicable law; (b) your breach of these Terms; (c) your dealings with your prospects, clients, or any other third party; or (d) content or information you provide to us.

14. Suspension and termination

• You may stop using the Service and close your account at any time by emailing us.
• We may suspend or terminate your access immediately if you breach these Terms, if we reasonably believe your use is unlawful or harms others, or if we discontinue the Service. If you are on a paid plan and we discontinue the Service or terminate without cause, we will refund the unused portion of any period you have paid for; that refund is your sole remedy.
• Sections that by their nature should survive termination (including sections 3, 7, 8, 9, 11, 12, 13, and 16) survive it.

15. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and replace any prior discussions. Nothing in this clause limits any liability we have for fraud or fraudulent misrepresentation.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part is replaced with a valid term that best matches its intent.
• No waiver. If we do not enforce a right under these Terms, that is not a waiver of it.
• Assignment. You may not transfer these Terms or your account. We may assign these Terms in connection with a merger, acquisition, or sale of the business.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• No third-party rights. Only you and we can enforce these Terms. No one else has rights under them, including under the Contracts (Rights of Third Parties) Act 1999.

16. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each of us consents to that jurisdiction. Before starting any formal proceedings, you agree to first contact us and give us 30 days to try to resolve the issue informally. If you are a consumer, nothing here stops you bringing a claim in the courts of the country you live in, or removes the protection of the law that applies there.

17. Contact

Questions about these Terms go to mike@getcolzy.com.